Jul 2016

*Upselling Sucks

Bad Service
I have heard lots of plumbers, hvac techs and electricians complain about their boss telling them to “upsell” clients when they go on a job. In fact, this is probably to number one misconception about great service. Most of the people in the field feel that good service is just taking care of the problem and not “upselling” the client. They don’t want to come off as a “used car salesman.”

I agree that contractors who try to sell more for the sake of money or greed have a special place in hell waiting for them. When you are offering your best services you must have a “pure motive” which is to provide the best service for every client.
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